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Complaint about missing Motorola phone order on Flipkart and request for delivery or refund

FlipkartPC-2026-01674OtherAnonymous ·
Dear Flipkart Grievance Redressal Team, I am writing to raise a serious complaint regarding my missing Motorola mobile phone with 512GB storage, for which I have paid approximately ₹36,000 along with additional charges. It is completely unacceptable that a customer can pay such a substantial amount and still not receive the product purchased. I trusted Flipkart with my money, but this experience has caused unnecessary stress, inconvenience, and a complete loss of confidence in your service. I want clear answers: What is the use of paying ₹36,000 plus extra charges if the mobile phone itself is missing? Customers pay for products, not for empty promises or repeated assurances. I demand the following actions immediately: 1. Immediate investigation into the missing mobile phone and the complete shipment and delivery records. 2. Strict action against the responsible individuals if any negligence, misconduct, or delivery irregularity is established. 3. Immediate delivery of my Motorola 512GB mobile phone or a full refund of the amount paid, including applicable extra charges, if delivery cannot be completed. 4. A written explanation regarding how this incident occurred and what steps are being taken to resolve it. 5. A complaint reference number and a clear resolution deadline, without unnecessary delays or repeated requests for the same information. Please preserve and review all relevant evidence, including packing records, shipment weight, warehouse dispatch details, delivery verification, and any available delivery photographs or video footage. I expect Flipkart to take this complaint seriously rather than send me a generic response or close the complaint without resolving the issue. If this matter is not resolved promptly, I will escalate it to Flipkart's Grievance Officer and the National Consumer Helpline and consider pursuing the appropriate consumer-protection remedies. I reserve my right to seek redressal for the financial loss and inconvenience caused.

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  1. Case filed

    System · 12 Oct 2026, 12:45 pm

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