Panchaayat
OpenComplaint

Flipkart delivered wrong Portronics mouse, return requests failed, and refund not processed

FlipkartPC-2026-02020OtherAnonymous ·
Disappointing Customer Experience with Flipkart | Wrong Product, Failed Returns & No Refund I am sharing my disappointing experience with Flipkart and requesting the concerned team to intervene and resolve this issue. On 4 September 2026, I ordered a Portronics Toad 23 Pro Wireless Mouse (Order ID: OD438531780656259100), which was delivered on 5 September 2026. To my surprise, I received a Portronics Toad 33 Wireless Mouse instead of the model I ordered. The attached photograph clearly shows the product mismatch. Despite raising two return requests within the return window ending 12 September 2026, neither resulted in a successful return. I also contacted customer support, but my issue remained unresolved. Eventually, the return request was closed on 20 September 2026, leaving me with the incorrect product and no refund. A few questions for Flipkart: • What is the purpose of a return window if timely return requests cannot be completed? • Why should customers bear the consequences of receiving the wrong product? • Where is the accountability when repeated attempts to resolve an issue fail? I have the product photograph, invoice, and evidence of my return attempts to support my complaint. I request Flipkart to: • Manually review my case and reopen the closed return request. • Arrange a pickup for the incorrect product. • Process my full refund. I followed the return process within the eligible period. I should not have to keep chasing customer support for a resolution to a mistake I did not make. For me, this is not just about the money; it is about the quality of customer service, accountability, and the assurance that customers will be treated fairly when something goes wrong. A good customer experience is not defined by the amount spent, but by how responsibly a company resolves its customers’ concerns. Flipkart, please investigate this complaint and provide a fair, timely resolution. Flipkart Internet Pvt Ltd Flipkart Seller Hub Flipkart Support #Flip

Reference details

Source
***************

Source links

History

  1. Case filed

    System · 13 Oct 2026, 5:11 pm

Comments (0)

    Log in to comment or upvote.

    More complaints about Flipkart

    FlipkartPC-2026-02268·

    Extremely Disappointing Customer Experience with Flipkart, Google Pixel 10a purchased for ₹31,190 during Big Billion Days Sale not delivered after 5 days, delivery partner demanded additional ₹1,950 f

    *Extremely Disappointing Customer Experience with Flipkart – Need Urgent Resolution!*nI purchased a *Google Pixel 10a for ₹31,190 on 8 October during the Big Billion Days Sale*, with an exchange of my existing Google Pixel 6a.nUnfortunately

    OpenComplaint0
    0
    FlipkartPC-2026-02258·

    Extremely disappointed India customer, US POLO Jeans return not accepted by multiple pickup executives due to product code VLOOKUP mismatch despite same product delivered by Flipkart

    Dear Flipkart Flipkart Seller HubnI purchased US POLO Jeans on 9 October 2026, and it was delivered on 10 October 2026. Due to the poor product quality, I raised a return request.nMultiple pickup executives have visited, but the return is n

    OpenComplaint0
    0
    FlipkartPC-2026-02254·

    Pickup Failed Seller Penalised Who Is Accountable, courier never arrives but sellers face dispatch delays cancellations and performance issues on Flipkart Amazon

    Pickup Failed. Seller Penalised. Who Is Accountable?nOrders are packed and ready, but the courier never arrives. Yet sellers may face dispatch delays, cancellations, or performance issues. Flipkart Amazon - If sellers are expected to meet d

    OpenComplaint0
    0
    FlipkartPC-2026-02250·

    Flipkart worst experience laptop delivery failed after iPhone exchange taken, delivery pending since 10 October with zero progress for 1 week

    Worst experience with flipkart, I have ordered a laptop form flipkart. The delivery guy came to home to deliver he brought the laptop and I have placed my iPhone for exchange. He took my phone looked into it and he said I don't know the pro

    OpenComplaint0
    0
    FlipkartPC-2026-02243·

    Flipkart customer alleges defective and unauthorised Redmi 14C 5G delivered, refund pending

    Complaint Regarding Delivery of Defective, Used, and Wrong Mobile Phone - Order ID OD438830468244898100 received from FlipkartnnDear Flipkart Team,nnI am writing to raise a serious complaint regarding the mobile phone I purchased from Flipk

    OpenComplaint0
    1

    All Flipkart complaints, customer care & support →