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Flipkart customer alleges defective and unauthorised Redmi 14C 5G delivered, refund pending

FlipkartPC-2026-02243E-commerceAnonymous ·
Complaint Regarding Delivery of Defective, Used, and Wrong Mobile Phone - Order ID OD438830468244898100 received from FlipkartnnDear Flipkart Team,nnI am writing to raise a serious complaint regarding the mobile phone I purchased from Flipkart.nProduct: Redmi 14C 5G (Stardust Purple, 128 GB)nOrder ID: OD438830468244898100nOrder Date: 08 October 2026nDelivery Date: 15 October 2026nUpon delivery, the outer packaging did not appear damaged. Therefore, I accepted the order. However, while setting up the phone for the first time, I observed multiple issues that indicate I may have received a defective, used, or incorrect device.nThe issues identified are as follows:n- I ordered a 128 GB variant, but the device received shows 8 GB RAM and 256 GB storage, which does not match the ordered specification.n- The phone is not supporting 5G network services.n- The camera is not functioning properly.n- The display quality is extremely poor and appears different from the original product.n- The charger adapter was not properly packed, and the protective plastic coating was missing.n- The charger adapter has multiple yellow-colored scratches and damage marks.n- The device already had a screen protector/Gorilla Glass installed, indicating possible prior usage.n- The SIM ejector tool was missing from the box.nAfter noticing these issues, I immediately contacted Flipkart Customer Care and informed them about the situation. I was advised to visit the nearest Mi Service Center for verification.nAccordingly, I connected with Mi Service Center where the staff checked the device IMEI number and informed me that:n- The IMEI number does not belong to an Indian device and registration year is 2024.n- The phone cannot be serviced or accepted by the service center.n- The device appears to be a dummy, defective, or unauthorized unit and is not suitable for regular use.nI again contacted Flipkart Customer Care and informed them about the findings. However, I have not yet received any confirmation regarding return approval, replacement, refund status, or further resolution.nThis matter is extremely concerning as I have received a product that does not match the specifications of the ordered item and appears to be defective and potentially unauthorized.nI request Flipkart to:n- Immediately investigate this issue.n- Approve the return request without delay.n- Provide a full refund or replacement as per policy.n- Share an update on the resolution at the earliest.

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  1. Case filed

    System · 16 Oct 2026, 9:27 am

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