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Flipkart complaint over missing Motorola mobile phone from delivered parcel and delayed resolution

FlipkartPC-2026-01999OtherAnonymous ·
Dear Flipkart Senior Management and Grievance Officer, I am writing to express my serious dissatisfaction with the irresponsible handling of my complaint regarding a Motorola 512 GB mobile phone missing from the delivered parcel, for which I paid approximately ₹36,000 plus additional charges. Order date: 9 October 2026 Despite repeated follow-ups, I have been made to wait while Flipkart representatives continue to provide inconsistent information. I was initially informed that the issue would be resolved within 72 hours, but that timeline has not resulted in a confirmed resolution. Different customer service executives are giving different explanations, and nobody is taking clear ownership of the matter. I am the customer who has paid the money, yet I am being forced to chase your company for a resolution. This experience is completely unacceptable. I want to make the following demands: 1. Resolve my complaint within 24 hours of receipt of this email. 2. Provide a written confirmation of the full refund process and a definite refund date, or an appropriate resolution agreed upon with me. 3. Conduct an immediate investigation into how a mobile phone was missing from the delivered parcel. 4. Preserve and review the packing records, shipment weight, dispatch footage, delivery records and other relevant evidence. 5. Provide a written explanation for the repeated delays, conflicting assurances and failure to resolve my complaint within the promised TAT. Please do not send another generic response or ask me to wait another 72 hours. I expect a specific, written resolution from an authorised senior representative. FINAL NOTICE: If my complaint is not resolved within the next 24 hours, I will escalate the matter through the National Consumer Helpline and initiate appropriate proceedings before the competent Consumer Disputes Redressal Commission through the official consumer case-filing process. I will seek the refund, appropriate compensation for harassment and co

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  1. Case filed

    System · 13 Oct 2026, 5:00 pm

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