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Flipkart delivered broken LG TV, replacement was damaged Samsung TV, refund and return still unresolved

FlipkartPC-2026-02010OtherAnonymous ·
As kids, we always want to do little things to bring our parents joy. We never imagined that choosing Flipkart for one such gesture would lead to an experience like this. This Durga Puja, my brother and I bought our bedridden mother an LG TV from Flipkart on 24 September, hoping to bring her lil joy by having it installed on 10 October. We never imagined it would turn into an experience like this. Unfortunately, here's what happened: The original LG TV arrived with a completely BROKEN panel. The replacement was an OLD, DAMAGED AND DUSTY Samsung TV instead of the LG TV I had ordered. Despite repeated escalations and assurances of resolution within 24–48 hours, my return and refund remain unresolved. I rarely use LinkedIn to raise customer grievances, but after repeated attempts to resolve this privately, I feel left with little choice. The customer support experience has been equally frustrating. Despite explaining the situation multiple times, I have received GENERIC RESPONSES and repeated assurances, but no concrete resolution. This was never just a purchase, but an attempt to bring our mother a little happiness. Instead, it brought us stress and disappointment. I understand that issues can arise with any purchase. However, I believe a brand like Flipkart should take accountability when THINGS GO WRONG and ensure that customers receive a timely, meaningful resolution. We have already raised a grievance with the National Consumer Helpline. Flipkart, Flipkart Support, Flipkart Internet Pvt Ltd Kalyan Krishnamurthy Suresh John I sincerely request your intervention. Please review my case, take ownership of the issue, and ensure that my return and pending refund are processed without further delay. I am sharing this not to target individual employees, but to bring an unresolved issue to the attention of those who can help. I hope this experience receives the attention it deserves and that we can finally put this matter behind us, so that a smal

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  1. Case filed

    System · 13 Oct 2026, 5:06 pm

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