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Flipkart delivery partner allegedly refused doorstep delivery and asked customer to collect phone order from hub despite exchange service

FlipkartPC-2026-01680OtherAnonymous ·
What is this Flipkart, I ordered my phone in this sale period and your delevery partner is not agreeing to deliver it at my home, is this joke ?? I am writing the mail many times and there is no response. I'm highlighting these points please look into this matter. I am facing continuous harassment and unprofessional behavior from your delivery team assigned to my area. The details are as follows: 1. Refusal to Deliver to Registered Address: The assigned delivery boy is outright refusing to deliver the product to my registered delivery address: 115/10, Jyangra Ghosh Para, kolkata: 700059. This is despite it being a serviceable location where I have received many previous orders. 2. Forced to Collect from Hub: Instead of delivering, I am being asked to personally collect my order from your delivery hub located at Hella Battala ( opposite of West Gramin Bank). This is unacceptable as I have opted for and paid for doorstep delivery. 3. Lack of Knowledge Regarding Exchange Process: The delivery executive is completely unaware of the technical process for mobile exchange, which is part of my order. He is unable to process the exchange and is making excuses to avoid the delivery. 4. Deliberate Neglect of Exchange Orders for Personal Gain: When questioned, your delivery staff clearly stated that they are not paid extra for the mobile exchange process, and since it takes more time, they prefer to deliver other products to other customers to meet their targets. This shows a deliberate and systemic failure in your training and incentive structure, for which a customer should not suffer. As a paying customer, I have fulfilled my part of the transaction. Why should I suffer due to your internal staffing issues and unethical practices? I have paid for the product and for doorstep delivery and exchange service. And now again I got the notification as our for delevery and again they are denying to deliver it. What kind of hypocrisy is this?

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  1. Case filed

    System · 12 Oct 2026, 12:50 pm

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