Panchaayat
OpenEscalation

Damaged TV Delivered Flipkart Refusing to Resolve My Replacement or Refund Request

FlipkartPC-2026-02859E-commercePrasad Ryakawar ·
I purchased an LG 43-inch 4K Smart TV through Flipkart (Order ID: OD338825314118174100). The TV was delivered on 10 October 2026, and on 11 October 2026, I discovered that the screen was broken. I reported the issue and requested a replacement. However, my replacement was cancelled without my request. Since then, I have contacted customer support multiple times and received repeated assurances that the issue would be resolved within 24 hours, but it remains unresolved. My latest incident ID is IN26102012010144881453. I have kept the photos of the damaged screen and screenshots of the support conversations and cancellation as evidence. I am disappointed that, despite repeated follow-ups and patience, I still do not have a proper resolution. I am not asking for a refund. I want Flipkart to arrange a replacement of the same TV model at no additional cost and provide a clear written confirmation of the resolution timeline. I request Panchaayat to help escalate this complaint to the appropriate team and obtain a concrete resolution instead of another generic assurance.

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  1. Case filed

    Filer · 24 Oct 2026, 8:02 am

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