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Flipkart customer alleges order auto-cancelled and replaced without consent, cancellation blocked for 24 hours

FlipkartPC-2026-02128E-commerceAnonymous ·
Binny Bansal, Flipkart My order number is OD438755227147864100.nnI ordered a wall photo frame, which was supposed to be delivered on 2nd or 3rd October. However, today, 8th October, my order was cancelled and automatically placed as a replacement, with a new delivery date of 14th October. The reason mentioned was: Sorry, your order was cancelled since it was shipped to an incorrect location.nnI simply wanted to cancel the order, but Flipkart is not allowing me to do so. The cancellation option states that cancellation is blocked for 24 hours.nnI just spoke with a customer care executive through chat. He said that the order has already been packed by the seller and is on track to be delivered by 14th October. I requested a callback to discuss the issue further, but the chat executive refused to arrange one.nnI am attaching screenshots of this pathetic and unacceptable service for your reference.nnThis is not an isolated incident. I have faced similar issues with Flipkart 3-4 times this year alone. On multiple occasions, whenever I ordered a product, a different product was delivered to me. I have faced repeated problems with Flipkarts service, particularly with deliveries in the Gurgaon location.nnThis kind of service is extremely disappointing and frustrating. Customers should not have to repeatedly face issues with cancellations, incorrect deliveries, and replacement orders without being given a proper option to resolve the matter.nnI expect Flipkart to take this matter seriously, review what went wrong with my order, allow me to cancel the order without any unnecessary restriction, and provide an appropriate resolution.nnI also request Flipkart to look into the repeated delivery issues associated with my orders in the Gurgaon area and take corrective action to prevent such incidents in the future.

Reference details

Order Number
***************
Product
***************
Original Delivery Date
***************
New Delivery Date
***************

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  1. Case filed

    System · 15 Oct 2026, 7:54 am

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