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Flipkart issued invoice in personal name despite providing company GSTIN, causing potential GST Input Tax Credit loss of ₹4,036

FlipkartPC-2026-02211E-commerceAnonymous ·
Dear Mr. Sachin Bansal and Mr. Binny Bansal,nI am writing to bring to your attention the unsatisfactory handling of my grievance concerning Flipkart Order ID OD438734360627044100.nOn 27 September 2026, I purchased a mobile through Flipkart, providing my company's GSTIN/details during ordering. I also paid an additional ₹119 for 7-minute delivery. Despite providing the GST details, the tax invoice was issued in my personal name, potentially resulting in an eligible GST Input Tax Credit loss of approximately ₹4,036.nI repeatedly contacted Flipkart through its Help Centre, X, email and telephone. Your representatives assured me that the issue was being escalated and that a specialist would contact me. However, no corrected invoice or substantive resolution was provided.nThe response did not address the actual issue: why my company's GST details were not reflected on the invoice, whether the invoice could be corrected, or what remedy would be provided for the potential financial loss.nA complaint cannot meaningfully be considered resolved merely because an apology has been issued or feedback has been recorded. My requested relief remains unaddressed.nI respectfully request your intervention to ensure that the concerned team:n1. Examines why the GST details provided during ordering were not reflected on the invoice.n2. Issues a corrected GST-compliant invoicen3. Provides an appropriate remedy for any proven consequential financial loss.nI have preserved the relevant evidence, including the GST-details screenshot, invoice, correspondence on X, emails, and Flipkart responsenI hope this matter will receive your personal attention

Reference details

Order ID
***************
Purchase Date
***************
GST Details Provided
***************
Additional Charge Paid
***************

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History

  1. Case filed

    System · 15 Oct 2026, 4:04 pm

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