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Flipkart and Ekart repeatedly marked laptop out for delivery with false assurances, now told to self-collect or cancel order

FlipkartPC-2026-02201E-commerceAnonymous ·
An update to my previous post — and unfortunately, the experience has only gotten worse.nDear Flipkart, how many delivery promises does a customer have to hear before someone takes accountability?nMy Laptop was supposed to be delivered yesterday, as confirmed by Flipkart's notification. It wasn't.nEkart called me this morning and assured me it would definitely be delivered by the afternoon. Now, I'm being told there is no delivery person available and that I must either collect the laptop myself or have my order cancelled.nLet me ask a simple question: If no delivery person is available, on what basis is the order repeatedly marked as out for delivery and customers are given firm delivery assurances?nI paid for a laptop, not for the privilege of chasing Flipkart and its delivery partner to deliver it. Repeated assurances followed by last-minute reversals are unacceptable.nThis is no longer just about a delayed order; its about customer time, trust and accountability. I've already exhausted customer support channels, yet I'm still running in circles.nCan someone from Flipkart's leadership Kalyan Krishnamurthy Hemant Badri please intervene and resolve this instead of letting another customer support interaction end with another empty promise?

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Product
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Delivery Partner
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Issue
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False Assurances
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  1. Case filed

    System · 15 Oct 2026, 1:45 pm

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