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Airtel - Delay in IPTV Installation and Unresolved Setup Charges Paid (Rs 500) for Family Postpaid Account

AirtelPC-2026-02879TelecomAnonymous ·
Disappointed with Airtel"s Customer Service | IPTV Installation Still Pendingn I have been a long-term Airtel customer and currently have an Airtel Family Postpaid connection covering 4 members. I have always preferred staying with Airtel, expecting reliable services and a good customer experience. Unfortunately, my recent experience with Airtel has been extremely disappointing.nn📌 Here"s what happened:n- Airtel IPTV has been included in my plan for several months, but the installation has still not happened.n- So, I raised an installation request, and Airtel Customer Care contacted me and collected ₹500 as a one-time setup charge for the IPTV box.n- It has now been over 10 days since the request was raised, and there has been no progress, confirmed installation date, or satisfactory update. How can a customer be charged for a service that is already included in their plan, pay additional setup charges, and still be left waiting without any resolution? As a long-term customer with four family postpaid connections, I expected much better accountability and customer support from Airtel. I would genuinely prefer to continue my association with Airtel, but experiences like this make me question whether customer loyalty is valued. If even a straightforward installation request cannot be handled in a reasonable timeframe, it may force me to consider switching my family"s connections and services to another provider. I am sharing this publicly in the hope that the concerned team will take ownership of the issue and resolve it promptly. Airtel, could someone please intervene, provide a confirmed IPTV installation date, and address this delay? #Airtel #CustomerExperience #CustomerService #Telecom #AirtelBlack

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  1. Case filed

    System · 24 Oct 2026, 10:06 am

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