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Airtel AirFiber - Persistent Speed Issues and Unresolved Complaint (Request No. 894041)

AirtelPC-2026-02481TelecomAnonymous ·
Disappointed with Airtel AirFiber: A New Connection, but No Resolution or Proper Customer Support! I recently took a new Airtel AirFiber connection, expecting a reliable internet experience. Unfortunately, I have been facing persistent speed issues with both downloading and uploading, despite having good network coverage in my area. I raised a complaint with Airtel under Request No. 894041. During my interaction with customer care, I was assured that a service expert would contact me the very next day. However, it has now been 3 days, and I have received no call from a service expert. The issue remains unresolved. Whenever I try to contact customer care again, all I receive is an automated response stating that my complaint is still being processed, followed by an apology for the inconvenience. There is no meaningful update, no clear timeline, and no accountability for resolving the issue. My concern is simple:nn* Is this the level of customer service a new customer should expect?n* Why promise a callback if no one is going to follow up?n* Should customers have to repeatedly chase customer care just to get an update on their own complaints? I paid my hard-earned money expecting a reliable internet connection and a dependable support system when something goes wrong. I understand that technical issues can occur, but the lack of communication, follow-up, and a clear resolution timeline is equally disappointing. I request Airtel to look into this matter urgently, arrange a technical inspection, resolve the speed issues, and provide a clear update on the status of my complaint. A customer does not expect technology to be perfect all the time. But timely communication, accountability, and responsible customer support should never be optional. I hope the concerned Airtel team takes notice and helps resolve this issue at the earliest. #Airtel #AirtelAirFiber #CustomerExperience #CustomerService #CustomerFirst #ConsumerRights #InternetConnectivity #Accountability #CustomerSupport #DigitalIndiannairtel Airtel Cares Airtel Business Shashwat Sharma Gopal Vittal

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  1. Case filed

    System · 18 Oct 2026, 6:29 pm

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