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Airtel customer alleges Rs 600 recharged to wrong number, support refused to reverse or adjust

AirtelPC-2026-02657TelecomAnonymous ·
#Airtel Horrible Customer Service. Dear Airtel Team, I am writing this email with a deep sense of frustration regarding the pathetic customer service experience my mother and I faced today, and to urgently seek your intervention in resolving a financial dispute. My mother accidentally made a recharge of Rs. 200 three consecutive times (Totaling Rs. 600) via the PhonePe app on a wrong Airtel number: ******. Her intended correct Airtel number is ******. When I contacted Airtel customer care to seek a resolution, the experience was absolutely horrific. A representative named Somnath attended the call. Instead of offering a helpful solution or attempting to raise a wrong recharge reversal, he dismissed the concern by stating that nothing could be done from Airtels end and instructed me to coordinate with the stranger who received the recharge. When I expressed my deep concern, he abruptly placed me on hold and transferred my call to his senior, Sangram, without my permission. Shockingly, Sangram repeated the exact same unhelpful statement and offered zero support. As a loyal customer, I am completely appalled by this rigid and unprofessional service. This was an honest human error, and since all numbers involved are within the Airtel network, it is entirely within your technical capacity to reverse or transfer these credits. Here are the details of the transactions for your verification:n- Correct Mobile Number (Intended Beneficiary): ******n- Incorrect Mobile Number (Recharged by mistake): ******n- Number of Recharges: 3 timesn- Amount per Recharge: Rs. 200 (Total Rs. 600)n- Payment Gateway / Platform: PhonePen- PhonePe Transaction IDs / UTR Numbers: 1. NB26101908325671362082862n2. NB26101901444982641487982n3. NB26101901242848838825282n My explicit demand for resolution is as follows: 1. One recharge of Rs. 200 should be adjusted and credited successfully to my mothers correct number: ******. 2. The remaining 2 accidental recharge amounts (Rs. 400 total) must be reversed and refunded back to the source payment method (our bank account/PhonePe wallet). Please look into this matter immediately, initiate the reversal process, and take strict note of the poor handling by your customer service team. I expect a prompt confirmation and a Service Request (SR) number for this complaint.

Personal details such as phone numbers, emails and ID or account numbers have been hidden (shown as ******) for privacy. Only the author, the company's approved representatives and Panchaayat staff can see them.

Reference details

Total Amount
***************
Incorrect Number
***************
Correct Number
***************
Payment Platform
***************

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History

  1. Case filed

    System · 21 Oct 2026, 11:44 am

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