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Delhivery - 9-Day Overdue Prepaid Shipment False 'Recipient Unavailable' Updates & Phantom Attempt Logging (AWB ******)

DelhiveryPC-2026-02724Logistics & CourierAnonymous ·
A prepaid, high-value shipment. Nine days overdue. And a tracking record blaming me for it. Delhivery Delhivery Support , I'm posting this here because there's no escalation channel beyond opening a ticket, and tickets haven't worked. AWB 19190712238773n- Shipped: 7 Octobern- Promised delivery: 12 Octobern- Today: 21 October, still not deliveredn What's happening:n- The shipment has been marked "Recipient Unavailable" multiple times. I've been available throughout, and no delivery executive has come to my address.n- The only contact has been calls from an unidentified, spam-flagged number that disconnect the moment I answer.n- The designated delivery contact number goes unanswered. This isn't a one-off delay. It's a pattern of attempts being logged without any real attempt being made, with the failure recorded against the customer. For a company that runs on tracking data, that data should reflect what actually happened at the doorstep. As someone who works on process automation and operations systems, I know how easily SLA metrics can drift from ground reality when there's no verification behind a status update. Geo-tagged proof of attempt shouldn't be optional. What I'm asking for:n- Delivery within 48 hoursn- Removal of the false "Recipient Unavailable" remarksn- Confirmation that the shipment will not be marked RTOn Has anyone else faced this with Delhivery recently? How did you get it resolved? #CustomerExperience #Logistics #LastMileDelivery #Accountability

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Promised Delivery Date
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Core Ground Issue
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  1. Case filed

    System · 22 Oct 2026, 4:49 pm

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