Panchaayat
OpenComplaint

Delhivery - Agent Refused Delivery Marked Out for Delivery, Told Customer to Cancel and Collect Parcel Himself

DelhiveryPC-2026-02465Logistics & CourierAnonymous ·
Is This Really Delhivery Standard of Customer Service? I am raising a serious concern about my recent experience with Delhivery. As shown in the attached screenshot, my shipment was marked “Out for Delivery” on 18 October, yet the Delhivery Support and Delhivery agent reportedly refused to deliver it at the expected time despite my availability. Instead, I was told to cancel the delivery and collect the parcel whenever the executive was available. During our interaction, the executive allegedly stated that the company did not pay him ₹500 for delivering my special order. His rude behaviour left me feeling that my time and availability as a customer did not matter. The message was essentially: “We don't care about your parcel or availability. Take it or refuse it.” Is this acceptable customer service? I understand Delhivery executives face work pressure, but that cannot justify disrespectful communication or disregarding a customer's genuine concerns. I intend to raise this matter with the appropriate consumer grievance authorities and nearby police station, seeking a proper investigation and resolution. I request Delhivery to: 1. Investigate the executive's conduct. 2. Review the shipment tracking and delivery records. 3. Clarify its delivery and customer service standards. 4. Provide an appropriate response. This is not just about one parcel. It is about consumer rights, accountability, and respect for people's time. Delhivery I expect an official response. Is this behaviour consistent with your customer service standards?

Reference details

Author
***************
Shipment Status
***************
Shipment Date Mentioned
***************
Issue
***************

Source links

History

  1. Case filed

    System · 18 Oct 2026, 3:48 pm

Comments (0)

    Log in to comment or upvote.

    More complaints about Delhivery

    DelhiveryPC-2026-02305·

    Delhivery customer alleges pickup not done for 2 days despite complaint and phone confirmation

    Delhivery Delhivery courier -pathetic service and customer care. AWB ****** scheduled yesterday but still not picked even after raising complain and getting confirmation on call. Even after 2 days there is no update. Worst courtier service.

    OpenComplaint0
    0
    DelhiveryPC-2026-02138·

    Delayed boAt Parcel and Unexpected Self-Pickup Request

    The poster alleges that a boAt parcel had not been delivered despite repeated delivery expectations. According to the attached tracking screenshot, self-collection was applied and the parcel was marked ready for collection at a branch. The

    OpenComplaint0
    0
    DelhiveryPC-2026-02046·

    Delhivery reverse pickup dispute after collected return, alleged intimidation during second pickup attempt, refund pending

    Nykaa, NykaaFashion, Nykaa Fashion , Delhivery, Delhivery Support Adwaita Nayar, Jennifer Irani, Gyan Ujjwal, Tanuj Dhingra, Chinmay Tambe — STOP PASSING THE BUCK. I WANT MY REFUND, NOT EXCUSES. I am exhausted by this ordeal. I ordered a S

    OpenComplaint0
    0
    DelhiveryPC-2026-02036·

    Meddey order cancelled after non-dispatch to Delhivery and no proactive communication

    I am appalled and deeply disappointed by the sheer negligence and lack of accountability demonstrated by Meddey.com. On 3rd October 2026, I placed Order MED-19227 for a Meddey Gel Wheelchair Cushion for Pressure and Bed for my septuagenari

    OpenComplaint0
    0
    DelhiveryPC-2026-02023·

    Complaint about Delhivery customer support delays, poor escalation handling, and unresolved issues

    Sahil Barua #Sahilbarua Vani Venkatesh #Vanivenkatesh Ajith Pai Varun Bakshi Navneet Kumar Kapil Bharati Suraj Saharan Vivek Pabari Bhavesh Manglani Arun Bagavathi Ayush Dwivedi We are receiving serious concerns regarding suspected fraudul

    OpenComplaint0
    0

    All Delhivery complaints, customer care & support →