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Delhivery Direct - Time-Sensitive Parcel Overdue Past Promised Date with Unresponsive Support (AWB ******)

DelhiveryPC-2026-02730Logistics & CourierAnonymous ·
Delhivery Direct: Multiple complaints, zero resolution. Is this how customer service is supposed to work? I am publicly raising this issue because repeated attempts to resolve it through customer support have failed. My parcel was booked through the Delhivery Direct app and picked up on 8 October, with a promised delivery date of 12 October. Today is 18 October, and I still have no satisfactory resolution. Tracking/AWB: 28277101161206n Here is what makes this situation unacceptable:nn- The parcel was picked up on 8 October.n- The promised delivery date was 12 October.n- I have raised multiple service requests and shown patience.n- Despite repeated follow-ups, I still do not have a satisfactory resolution or a reliable delivery commitment. This is not an ordinary parcel for me. It contains something extremely important, and I need it before 20 October. The deadline is approaching, yet I am still left chasing Delhivery for answers. Delhivery Delhivery Support , how can a customer trust your service when a shipment misses its promised delivery date and multiple complaints fail to produce a resolution? I am tagging Suraj Saharan Prashant Gazipur Piyush Bagga , in the hope that someone will take ownership of this issue. I appreciate that executives cannot personally manage every shipment, but your support and operations teams must be accountable for resolving failures like this. Here is what I expect: 1. An immediate investigation into the parcel's actual location and status. 2. Urgent escalation to the operations team, with delivery confirmed before 20 October. 3. If timely delivery is genuinely impossible, an immediate plan to return the parcel to my home address. Please do not respond with another generic apology or another service request number. I have already gone through that process multiple times. I need action, accountability, and a concrete resolution before the deadline. I hope Delhivery's leadership intervenes before this becomes yet another case of a customer being let down despite repeated attempts to seek help. #Delhivery #DelhiveryDirect #CustomerExperience #Logistics #CustomerService

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  1. Case filed

    System · 22 Oct 2026, 4:59 pm

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