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Croma split AC complaint pending over a month after March 2025 purchase from Logix Mall store

CromaPC-2026-01730OtherAnonymous ·
I would like to highlight a disappointing customer experience with Croma. My 1.5 ton Croma split AC, purchased in March 2025 from the Logix Mall store, has had a complaint pending for over a month. Despite multiple follow-ups with the Customer Manager (Ved Bias) and Store Manager (Himanshu), there has been no resolution—only repeated assurances. This reflects a clear lack of accountability and poor service experience. As a customer, one expects timely support, especially for a recent purchase. Is this how customer trust and brand value are built? I hope this concern is addressed promptly and the issue is resolved at the earliest. Shibashish Roy #CustomerExperience #ServiceQuality #Croma #ConsumerRights

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  1. Case filed

    System · 12 Oct 2026, 5:26 pm

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