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4-month delay in resolving Croma AC AMC service request after faulty outdoor unit was identified

CromaPC-2026-01732OtherAnonymous ·
Writing this as a last resort after 4 months of unresolved service requests for a Croma AC registered under AMC. The Issue: Complaint raised back in May during peak summer. A ZipCare technician inspected the unit and confirmed a faulty outdoor unit. Zero action or follow-up since then, despite multiple store visits, calls, and email escalations. Paying for an AMC only to face complete inaction for an entire season calls into question the reliability of ZipCare and Croma’s post-sales support. A basic resolution shouldn't take 4 months. Requesting Shibashish Roy Sajith Sivanandan and the customer service leadership team at Croma and Tata Group to look into this immediately. #CustomerService #Croma #ConsumerRights #ZipCare #TataGroup #CustomerExperience #InfinitiRetail

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  1. Case filed

    System · 12 Oct 2026, 5:27 pm

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