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Complaint about delayed refrigerator delivery, pressure to accept demo unit, and alleged rude conduct by Croma Thane store

CromaPC-2026-01731OtherAnonymous ·
Today I received a call from the Croma Thane store from the number 088798 09260. A lady who introduced herself as Sarika claimed that she is the store manager. Instead of resolving my issue, she spoke in a very arrogant and threatening tone and told me that I must either accept a demo product or they will put my payment into the refund process. I clearly informed her that I cannot be forced to accept a demo unit because I paid the full price for a brand-new refrigerator. I also asked her to provide the contact details of higher management, but she refused and said, “I am the management. Whatever decision needs to be taken will be taken by me.” She even casually said, “So what if you had to wait a little longer?” despite the fact that it has already been more than 50 days since my purchase and the product has still not been delivered. This kind of behavior is extremely unprofessional and unacceptable from a company that represents the values of the Tata Group. Customers cannot be threatened or forced to accept demo products after paying the full price for a new item. I request immediate intervention from the senior management of Croma to resolve this issue and ensure that such harassment of customers stops immediately.

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  1. Case filed

    System · 12 Oct 2026, 5:27 pm

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