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Croma AC service unresolved for 3 months despite advance payment for parts and repeated follow-ups

CromaPC-2026-01728OtherAnonymous ·
Dear Croma directors and mgmt, I know that this is not right platform to complaint but I have to as I am not getting solution after paying advance for service Dear Bhakti, Ganesh, and Deepak all media desk members I am extremely disappointed with the way my case is being handled since 3 months From the beginning, I have repeatedly been assured that my concern is being treated as a priority. However, despite multiple follow-ups and even after making the payment for the required parts, my AC issue remains unresolved. I would like to know: 1. What is the exact reason for the delay? 2. What is the current status of my complaint? 3. Where is the process stuck? 4. What is the expected date of resolution? It is very concerning that neither the store team, customer care in-charge, nor the service agency is proactively contacting me or providing any updates. This gives the impression that the matter is being intentionally ignored. I request an immediate response with a clear action plan and timeline for resolution. I have already waited for an unreasonably long period and expect this issue to be resolved without any further delay. Regards, Ashutosh Pandey

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  1. Case filed

    System · 12 Oct 2026, 5:24 pm

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