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Croma complaint over defective 35L air cooler, leakage and delayed after-sales response

CromaPC-2026-01729OtherAnonymous ·
I am disappointed with the after-sales service provided by Croma I purchased a 35L IT Cooler from the Croma store near Vivacity Mall on 27 April 2026, and the product was delivered on 29 April 2026. Unfortunately, the cooler turned out to be defective from day one, with water leaking continuously from the unit, making the floor wet and even causing a minor electric shock hazard. I immediately raised a complaint with customer support and was assured that a technician would visit within 24 hours. However, despite repeated follow-ups, multiple calls, and personally visiting the store for the last 4 days, there has been no resolution. The responses from the store team have been extremely unprofessional and inconsistent — ranging from “the complaint has been raised” to “we have not received any complaint.” As a customer, this experience has been frustrating and unacceptable, especially when the issue concerns safety. I have escalated the complaint over cluster service head mail but still no response recieved. I request the concerned team at Croma to treat this matter on priority and provide a full refund for the defective product at the earliest. I hope this issue is resolved promptly and future customers do not have to go through a similar experience. Croma and Shibashish Roy and Aquilina Fernandes

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  1. Case filed

    System · 12 Oct 2026, 5:25 pm

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