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Amazon-sold Tally Cloud lost 4 companies' years of data on 17 Oct 2026; Amazon/AWS now say no backup exists

AmazonPC-2026-03249E-commerceAnonymous ·
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A serious concern about data security and customer support from Tally Cloud & AWS I am sharing this publicly because, despite repeated complaints and follow-ups, I have still not received a satisfactory resolution to a critical data-loss issue. I have been using Tally on Cloud for more than **3 years** and purchased **Tally Cloud through Amazon**, with the clear understanding that my business data would be securely stored and backed up in the cloud. However, on **17 October 2026**, my data suddenly disappeared. This is not just a minor technical issue. **Data of 4 companies, including years of important historical records, has been lost from the cloud environment.** What is even more concerning is that when I initially subscribed to the cloud service, I was informed that the cloud environment would provide **automatic backups**. Tally's own current documentation also refers to automatic cloud backups. Despite repeatedly contacting support, I have been passed between Tally and AWS without receiving a proper explanation or meaningful recovery support. And now, after several days of stress and follow-ups, I am being told that **there is no data and no backup available.** As a business owner, I need answers: • Where did the data go? • What happened to the promised/expected backups? • Were automatic backups actually being taken? • What backup history, logs and recovery points exist? • Was any data deleted, overwritten or lost due to a system/configuration issue? • Why was I not informed immediately when the problem occurred? • What steps were taken by Tally and AWS to recover the data? This data represents **years of business records and valuable historical information**. Losing it is extremely stressful and can have serious business, accounting and compliance implications. I am publicly raising this issue in the hope that the senior team at tally solution and amazon web services will take this matter seriously and arrange an immediate technical investigation and data-recovery effort. Elcom Digital Tally Solutions Pvt Ltd Tally Sales, Support & Customization Amazon Web Services (AWS) AWS Support I am not looking for blame. I am looking for **accountability, transparency, and recovery of my business data**. I sincerely hope this reaches the right people who can help resolve this urgently. #TallyPrime #TallyCloud #DataLoss #DataSecurity #CloudBackup #CloudComputing #AWS #TallySolutions #BusinessData #DataRecovery #CustomerSupport #BusinessContinuity #DataProtection ​ ​ ​ ​

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  1. Case filed

    Filer · 3 Nov 2026, 9:29 am

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