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ICICI Bank Customer Support Unresponsive Despite Repeated Follow-ups on Existing Issue

ICICI BankPC-2026-02902Banking & LoansAnonymous ·
ICICI Bank – A Name You Can Rely On? Not When You Need Support! ICICI Bank service experience has been extremely disappointing. Your Relationship Manager will regularly call you to inform you about ongoing offers and promotions, but when you need assistance with an existing issue, there is little to no support. You send emails, follow up repeatedly, and still receive no concrete action or resolution.The branch team redirects you to customer support, which asks you to wait 24–48 hours for a resolution. Unfortunately, once that timeline passes, there is often no meaningful follow-up, leaving you chasing the same issue repeatedly.A bank’s true service quality is tested when customers face problems, not when they are being offered new products. ICICI Bank seriously needs to improve its complaint-handling process, accountability, and customer support experience.

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  1. Case filed

    System · 24 Oct 2026, 6:53 pm

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