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Disputed ₹15,043 credit card charge after reported account breach and no zero-liability relief from Axis Bank

Axis BankPC-2026-03042Credit CardsAnonymous ·
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Subject: Severe Cybersecurity Lapse at Blinkit & Non-Compliance of RBI Zero Liability Rules by Axis Bank I am posting this to highlight a critical cybersecurity failure and the utter lack of grievance redressal from both Blinkit (Grofers India) and Axis Bank. On 22/08/2026, an unauthorized third party breached my Blinkit account, changed my delivery address and phone number to a completely different state, and charged ₹15,043.00 to my saved Axis Bank Credit Card (ending 3090). The Key Security & Regulatory Failures: 1️⃣ Blinkit Security Breach: Blinkit sent zero security alerts regarding account access from an unknown device, phone number changes, or out-of-state address modifications. Blinkit support has acknowledged in writing via email that an unauthorized third party accessed my account, yet they refuse to reverse the transaction. 2️⃣ Axis Bank Ignoring RBI Guidelines: I reported the fraud within 3 days, blocked my card immediately, and registered a Cyber Crime complaint (Ack No: ******). Under RBI Circular DBR.No.Leg.BC.78/09.07.005/2017-18, customers have Zero Liability for third-party breaches reported within 3 days, and banks are mandated to issue provisional shadow credit within 10 days. Instead, Axis Bank's Internal Ombudsman closed my service request without resolution. Zero accountability from a major e-commerce platform and zero protection from a major bank. Tagging the regulatory authorities for urgent intervention: Reserve Bank of India (RBI) | Ministry of Electronics and IT (MeitY) | National Cyber Crime Reporting Portal (CyberDost) | Axis Bank | Blinkit #CyberSecurity #CreditCardFraud #AxisBank #Blinkit #ConsumerProtection #RBI #CyberCrime #DataPrivacy

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  1. Case filed

    System · 29 Oct 2026, 4:58 am

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