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Airtel stalls DTH disconnection request for a month, pushing customer to transfer the connection instead

AirtelPC-2026-03282TelecomAnonymous ·
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airtel Airtel Digital Shashwat Sharma Airtel Customer Care Telecom Regulatory Authority of India (TRAI) Is customer retention through delay and pressure tactics now standard operating procedure at Airtel? I lodged a formal request to disconnect my Airtel DTH connection back on 1st October 2026 (Complaint / Service Request ID: ******). A full month has passed, and to date: Zero status updates or formal resolution: The registered request remains pending closure with no official timeline provided. Unacceptable retention tactics: Instead of processing the requested disconnection, customer support representatives have repeatedly pushed back—pressuring me not to disconnect and insisting that I should simply "transfer the connection to relatives or friends" instead. A consumer’s right to discontinue a service should be respected with the exact same speed, ease, and courtesy extended during onboarding. Forcing unwanted alternatives on a customer while stalling an explicit closure request severely damages consumer trust and brand credibility. Requesting Bharti Airtel leadership and the customer grievance team to intervene immediately, ensure the permanent disconnection of this account, and confirm that no unwarranted billing or dues are levied. ​ ​ ​ ​

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  1. Case filed

    Filer · 3 Nov 2026, 10:34 am

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