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Yatra failed to notify passenger of SpiceJet flight cancellation until airport, forcing ₹14,000 rebooking, no support

YatraPC-2026-03319Airlines & TravelAnonymous ·
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A Flight Cancellation Is One Thing. Keeping Passengers Uninformed Is Another! I would like to bring my recent travel experience involving Yatra.com and SpiceJet to public attention. On 2 November 2026, I was scheduled to travel on SpiceJet flight SG269, departing at 9:30 PM (Booking Reference: ******). I reached the airport on time, completed web check-in, received my seat number and uploaded my boarding pass details to DigiYatra. However, I was informed about the flight cancellation only after reaching the airport. Despite the schedule reportedly being changed twice, I received no proper notification or timely communication. To make matters worse: - No effective customer support was available. - I had to spend approximately ₹14,000 extra to rebook my travel. - I lost valuable time and faced considerable inconvenience. Flight cancellations can happen, but poor communication and lack of customer support are unacceptable. I have raised a formal complaint with Yatra, requesting an investigation and ₹25,000 in compensation for the financial loss and inconvenience. For transparency, I am attaching my boarding pass and DigiYatra confirmation as supporting evidence. My question to both Yatra and SpiceJet is simple: Who takes responsibility when passengers are left uninformed and forced to bear additional expenses? I hope both companies take this matter seriously and provide a fair resolution. Sharing this experience to create awareness among fellow travellers. #Yatra #SpiceJet #ConsumerAwareness #CustomerExperience #TravelIndia #Accountability #PassengerRights

Personal details such as phone numbers, emails and ID or account numbers have been hidden (shown as ******) for privacy. Only the author, the company's approved representatives and Panchaayat staff can see them.

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  1. Case filed

    Filer · 3 Nov 2026, 7:21 pm

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