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Amazon sent two defective irons and has not refunded the return after almost 10 days, with the pickup status never updated

AmazonPC-2026-03359E-commerceAnonymous ·
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Andy Jassy Amazon Ads @supportamazon Amazon India Respected Sir, Andy Jassy I am extremely disappointed with my recent shopping experience with Amazon and would like to bring this matter to the attention of senior management. Here is what happened: 1. First delivery: I received a broken and damaged iron. 2. Replacement: I requested a replacement, but the second iron was also defective and was not working, although it was not physically damaged. 3. Refund request: Since the replacement was also defective, I requested a refund. 4. Pickup issue: The first pickup attempt failed. During the second attempt, the pickup agent collected the product, but the pickup status has still not been updated. 5. Refund delay: It has now been almost 10 days, but I have still not received my refund, even though the product has already been collected. My questions to Amazon's leadership are simple: - Why was I sent two defective products? - Why has the pickup status not been updated after the product was collected? - Why am I still waiting for my refund after almost 10 days? This is extremely frustrating and unacceptable. As a customer, I should not have to repeatedly follow up to get my own money back after returning a defective product. I request Amazon's senior management to investigate this issue, update the pickup status, and process my pending refund immediately. Customer trust is built through accountability, transparency, and timely resolution. I hope Amazon takes this complaint seriously and resolves it without any further delay. Samirkumar Ramachandra @CustomerExperience #RefundDelay @CustomerRightsamazon #ConsumerComplaint

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  1. Case filed

    Filer · 3 Nov 2026, 9:02 pm

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