Panchaayat
OpenComplaint

Zomato & Haldiram's - Incomplete Order and Inadequate Refund of ₹800 for Vrat Thali

ZomatoPC-2026-02701Food Delivery & Ride-hailingAyush Chandani ·
Open complaint to Zomato and Haldiram Snacks Food Pvt. Ltd. Haldiram's I ordered a vrat thali from Haldiram's via Zomato and paid ₹800. The order arrived incomplete. When I complained, Zomato apologised. When I asked for a full refund and offered to return the order, I was offered only ₹200. This is not the first time. In my last 4 to 5 orders, items have been missing, and every time the response has been the same: a "sorry" and a token refund. As a next step I have been asked to send an email for resolution. I am ordering food which is half delivered and they want me to wait 48 to 72 hours to get resolution. To Zomato : A customer who pays for a full meal deserves a full meal or a full refund. A repeat issue should be escalated, not apologised away. Even when I am a gold member still this is how I am treated. What is the point of taking gold membership with you. To Haldiram Snacks Food Pvt. Ltd. : A vrat thali is a sacred, planned meal. Delivering it incomplete under your brand name is not acceptable, and quality checks at packing are your responsibility. Even the packaging was 0 quality. What I'm asking for: Either deliver my pending items or A full refund of ₹800 A proper investigation into the repeated missing items A clear process so customers don't have to fight for what they've already paid for Customers can't verify the bag before the rider leaves. We trust the platform and the brand. Please don't make us regret that.

Source links

History

  1. Case filed

    Filer · 22 Oct 2026, 9:25 am

Comments (0)

    Log in to comment or upvote.

    More complaints about Zomato

    ZomatoPC-2026-02644·

    Received completely wrong items in my Zomato order. Support is not helping and the chat is getting closed.

    Received completely wrong items in my Zomato order. Support is not helping and the chat is getting closed. Pathetic experience. @zomato @zomatocare

    OpenComplaint0
    0
    ZomatoPC-2026-02638·

    Worst experience with Zomato. Ordered food and found a live worm in it. Support is refusing to refund.

    Worst experience with Zomato. Ordered food and found a live worm in it. Support is refusing to refund. Is this how you treat customers? @zomato @zomatocare

    OpenComplaint0
    0
    ZomatoPC-2026-02612·

    Food delivered by Zomato was spilled and cold. Customer support is denying any refund.

    Food delivered by Zomato was spilled and cold. Customer support is denying any refund. @zomato @zomatocare

    OpenComplaint0
    0
    ZomatoPC-2026-02607·

    I have received poor quality food and I have found hair in this itam please give me refund

    Order ID ****** I have received poor quality food and I have found hair in this itam please give me refund @zomatocare @zomato

    OpenComplaint0
    1
    ZomatoPC-2026-02556·

    I have received poor quality food and I have found hair in this itam please give me refund

    Order ID ****** I have received poor quality food and I have found hair in this itam please give me refund @zomatocare @zomato

    OpenComplaint0
    0

    All Zomato complaints, customer care & support →