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Aditya Birla Health Insurance rejected a newly diagnosed lung infection claim as pre-existing and left it unresolved for 9 months

Aditya Birla Health InsurancePC-2026-03303Insurance ClaimsAnonymous ·
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Serious Concern Regarding Aditya Birla Health Insurance – Claim Rejection and 9 Months of Delay Dear Aditya Birla Health Insurance Management, Mr. Mayank Bathwal, I am extremely disappointed with the way a genuine medical insurance claim has been handled. Claim ID: ****** Patient Name: Md. Akhtar Ilahi The patient was diagnosed with a lung infection for the first time. However, Aditya Birla Health Insurance rejected the claim, stating that the condition was related to an existing disease. My question is simple: On what medical grounds is a newly diagnosed condition being classified as a pre-existing disease? It has been approximately 9 months, and despite repeated follow-ups, there has been no satisfactory resolution. Health insurance is meant to provide financial protection during medical emergencies, not create additional hardship for patients and their families. I sincerely request the senior management of Aditya Birla Health Insurance to: 1. Review the claim rejection. 2. Provide the medical evidence and specific policy clause supporting the rejection. 3. Reconsider the claim fairly. 4. Resolve this matter without further delay. A policyholder deserves transparency, accountability and fair treatment. I request Mr. Mayank Bathwal and the senior management team to intervene urgently. #AdityaBirlaHealthInsurance #HealthInsurance #ClaimRejection #ConsumerRights #InsuranceClaim #CustomerService

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  1. Case filed

    Filer · 3 Nov 2026, 11:14 am

Comments (1)

  • Aditya Birla Health Insurance (via email)Company

    Received via email from the company's official address · Sender: abhi.service@abhiservice.adityabirlacapital.net.in

    Dear Customer, Thank you for reaching out to Aditya Birla Health Insurance Co. Limited. We acknowledge the receipt of your email. We have registered the same with us under Case No. 31743183 for your reference and are actively working on resolving your concern and You can track the status of your request through the Activ Health App. If you have not yet downloaded the app, please click on the following link: https://abhi.sng.link/Abhn4/s6jp/xobn. To enhance your experience, we have introduced a range of convenient services on the Activ Health App, including policy detail updates, claim submission and tracking, and easy access to policy documents - all at your fingertips. We request you to quote the above Case Number in for all future communications and to avoid raising duplicate or multiple requests of similar nature. Wishing you good health and prosperity. Stay Active, Stay Healthy Warm Regards, Customer Service Team Aditya Birla Health Insurance Co. Ltd. Click here to unsubscribe

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