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Flipkart Gold Member - Damaged Appliance, Delivery Refusal Over Toll Charges & Unauthorized Cancellation

FlipkartPC-2026-02938E-commerceAnonymous ·
Is this how Flipkart treats its Gold members? A disappointing customer experience that needs serious attention. I ordered an IFB 8 kg washing machine from Flipkart, and what happened today, 24 October, is extremely disappointing. Refund ID: CR2610241621458970896005nReplacement ID: 10318324110179906056519680n My first order was damaged during transit, so Flipkart initiated a replacement. I cooperated with the process and expected the replacement to be delivered properly. However, the experience with the replacement order has been even worse. Today, the delivery person called me and asked me to come near a toll gate to collect my washing machine because he did not want to pay the toll charges to deliver it to my home. I clearly explained that I had already paid for the order and it is doorstep open box delivery and expected the product to be delivered to my doorstep. Instead of completing the delivery, he refused and told me to cancel the order if I was unwilling to come and collect it myself. What happened next is even more concerning. The delivery person sent me a cancellation OTP, but I did not share any OTP with him. Despite this, my order was cancelled, and the cancellation reason displayed in the app was an unexpected issue. In the previous order history, the cancellation reason also referred to the product not being accepted after open-box delivery, which does not reflect what actually happened during this delivery attempt. Why should a customer suffer because of a delivery person s refusal to complete a doorstep delivery? Why should incorrect or vague cancellation reasons appear against a customer s order? I am a Flipkart Gold member, and this is the kind of service I have received, first a damaged product, then an unsuccessful replacement experience, and now a cancelled order despite my willingness to receive the product at my doorstep. I request Flipkart to investigate this incident, verify the delivery person s call records and delivery logs, review the cancellation process, and take strict action if any misconduct or deliberate misreporting is established. I also expect a clear explanation for the cancellation and a proper resolution of my order. Customer loyalty should mean something. Being a Gold member should not mean receiving excuses instead of accountability. Flipkart, I expect a proper response and a fair resolution to this issue. #Flipkart #CustomerExperience #CustomerService #ConsumerRights #OnlineShopping #Ecommerce #Accountability #CustomerTrust #IFB

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  1. Case filed

    System · 25 Oct 2026, 6:27 pm

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