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Kotak Mahindra Bank blocked UPI after a ₹500 fraud attempt, then gave five days of false callback promises

Kotak Mahindra BankPC-2026-03236Banking & LoansAnonymous ·
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URGENT: Kotak Mahindra Bank – No Resolution, Only False Callback Assurances! Reserve Bank of India (RBI) , Kotak Mahindra Bank Someone attempted an unauthorised ₹500 transaction from my bank account, following which Kotak Bank blocked my UPI ID as a security measure. I understand the bank's security concerns, but the customer support experience has been extremely disappointing. Since 30 October 2026, I have been contacting customer care almost daily. Every time, I am promised a callback from the Cyber/Fraud Department within 1–2 hours. However, five days have passed, and nobody has contacted me. Complaint / Service Request ID: 50896786 My UPI services remain blocked, and I am facing inconvenience accessing my funds. I request Kotak Bank's senior management and grievance redressal team to: Escalate my complaint immediately. Provide a clear update on the UPI restriction. Resolve the issue and restore UPI services after verification. Customer security is important, but customer support and accountability matter equally. @Kotak Mahindra Bank, please stop giving callback assurances and provide an actual resolution. #KotakMahindraBank #KotakBank #UPI #CustomerService #BankingIssues

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  1. Case filed

    Filer · 3 Nov 2026, 8:47 am

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