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Urban Company offered only ₹1,000 against ₹8,800 cleaning and ₹500 for wall damage costing ₹3,000-4,000

Urban CompanyPC-2026-03370Home ServicesAnonymous ·
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Urban Company Raghav Chandra Abhiraj Singh Bhal Subject: Extremely Poor Cleaning Service, Property Damage, and Unsatisfactory Resolution I am highly dissatisfied with the 3 BHK unfurnished apartment cleaning service I recently booked through Urban Company. The overall experience was far below expectations and not at all worth the ₹8,800 charged for the service. Some of the major issues I observed are: 1) The cleaning staff were highly unprofessional. I personally caught one of the workers consuming gutka during the service, which is completely unacceptable while working inside a customer's home. 2) The team appeared lazy, lethargic, and lacked basic professionalism throughout the cleaning process. 3) I noticed that the completion images uploaded by the service team were misleading. The same room was photographed multiple times from different angles and uploaded under different room names, giving a false impression that the entire apartment had been cleaned properly. 4) Several areas including bedrooms, balconies, and washrooms still had visible stains, dirt, and marks even after the service was completed. The quality of cleaning was nowhere close to what was promised or expected from a professional deep-cleaning service. To make matters worse, the service team also damaged the wall in my living room while using their equipment. The damage is clearly visible in the attached photographs. The repair cost, including labor and material, is estimated to be at least ₹3,000-₹4,000. Despite sharing all evidence and photographs with customer support: Urban Company offered only ₹1,000 as compensation against an ₹8,800 service that was not delivered satisfactorily. For the wall damage, I was informed that only ₹500 would be refunded, which is nowhere near the actual repair cost. I am extremely disappointed with both the service quality and the response from customer support. As a customer, I expected accountability, professionalism, and a fair resolution. Instead, my concerns have largely been ignored. I request Urban Company to: 1) Review the attached photographs and evidence thoroughly. 2) Reassess the quality of service delivered. 3) Provide appropriate refund for the substandard cleaning service and reimburse the actual cost of repairing the wall damage caused by the service team and take corrective action against the concerned service professionals to prevent similar incidents for other customers. The entire experience has resulted in a waste of time, inconvenience, property damage, and financial loss. I hope Urban Company takes this complaint seriously and provides a fair resolution at the earliest. #connections #professionalism #urbancompany +1

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  1. Case filed

    Filer · 3 Nov 2026, 9:43 pm

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