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Two Myntra return pickups by Ekart not recorded in system with refund declined and tickets closed

MyntraPC-2026-03149E-commerceAnonymous ·
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Twice, a delivery executive came to my door and took my return. According to Myntra's records, it never happened. Now my refund is declined, my items are gone, and I am being told the matter is "resolved". Myntra Ekart Express Here is the timeline: 23 Oct: I raise returns for two pillow sets. 24 Oct, 2:12 PM: An Ekart executive collects the first set. 25 Oct, 3:00 PM: He collects the second. My society's gate-entry app timestamped both visits. I have the proof. 26 Oct: Myntra tells me logistics "did not pick up the product". Refund declined. Both my tickets are closed as "Resolved". 27 Oct: I call customer care. They put me on hold for "investigation". The call drops. Every callback after that goes nowhere. I don't know what went wrong. A missed scan? A process gap? Something worse? Honestly, I can't tell, and that is the problem. Because if a pickup can happen on the ground but never show up in the system, the customer is the one who pays. The only evidence is whatever you thought to record yourself. Sharon Pais Kalyan Krishnamurthy Flipkart 1. Ekart Express Ekart delivery partners: check the scans, route and handover records for both visits and tell me where my items went. 2. Myntra: re-open my tickets, correct the order status, and refund the due amount. 3. Tell us what safeguards exist when a pickup is not scanned, and how many customers have been told "pickup not done" in situations like this. I have emailed the Grievance Officer with all the evidence. Let's see how fast a public post moves things compared with a private ticket. #Myntra #Ekart #Flipkart #CustomerService #ConsumerRights #Ecommerce #Refund #India

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  1. Case filed

    System · 1 Nov 2026, 10:20 am

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