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Return pickup disputed by Myntra after top handed to delivery executive and quality check failure

MyntraPC-2026-03088E-commerceAnonymous ·
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Myntra Myntra Support Arshwaal Singh Sharon Pais, this is the worst customer service experience I have ever had. My top was worth just ₹503. If you had simply told me that the item was lost, I would still have understood. But claiming that you never collected the item in the first place is a complete lie, and that is what makes this experience so frustrating. Here are the facts: 15 October: My order was delivered, and I initiated a return due to a size issue. 17 October, around 2:59 PM: Your delivery executive arrived to deliver another Myntra parcel. He specifically told me over the phone to hand over my return as well. I handed him the top and received my other parcel. My responsibility ended there. I have the contact number I used to speak with your delivery team: ******. The next day: Another pickup was scheduled. When I called the same number, the delivery executive acknowledged that he had collected the item but said he might have forgotten to update the status. Myntra customer support subsequently informed me that I would receive a resolution by 21 October. Meanwhile, the return status showed a quality check failure and remained pending. Now, after repeated calls, emails, and follow-ups, I am being told that the item was never collected. If the top was never collected, how did the return reach the quality-check stage? Was someone from Myntra at my doorstep conducting a quality check? My building has CCTV cameras, and the calls made to your team may also provide evidence to verify what happened. This is not about ₹503. It is about accountability, transparency, and the way you treat your customers. I fulfilled my responsibility, yet I am being made to feel as though I am lying about something that actually happened. I expect Myntra to investigate the delivery executive’s records, call logs, pickup history, and return status, and provide a fair resolution instead of repeatedly denying the collection. Please stop making customers run in circles because of failures in your own logistics process. #Myntra #CustomerService #ConsumerRights #MyntraComplaint

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  1. Case filed

    System · 30 Oct 2026, 11:44 am

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