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Complaint about unresolved transaction dispute and delayed response from Easypaisa and UBL

Unknown companyPC-2026-01980OtherAnonymous ·
Disappointed by the lack of accountability and resolution from easypaisa digital bank and UBL - United Bank Limited (United Bank Limited)😡😡😡😡 ​I am sharing this to highlight a deeply frustrating experience regarding an unresolved financial transaction issue involving Easypaisa and UBL. ​After the issue occurred, I approached both institutions. Their support teams connected with me on LinkedIn, requested my details, and asked for complete information, including my previous account statements. I fully cooperated and provided every single document and detail they asked for. ​However, instead of a prompt resolution, I was met with endless delays and procrastination. For two months, they kept stalling me with the same excuse: "We are working on it." ​When I followed up more firmly and held them accountable for the delay, their response was shocking. They claimed that the transaction was successfully processed from their end and credited to the beneficiary. But here is the reality: upon checking the beneficiary's actual account statement, that amount is nowhere to be found. ​How can financial institutions handle customer grievances with such negligence and pass the blame without concrete proof? Transparency and customer trust should be a priority, but this experience has been entirely the opposite. ​I urge the higher management of Easypaisa and UBL to look into this matter urgently, provide authentic transaction trails, and resolve this issue fairly. Shame on easypaisa digital bank and UBL - United Bank Limited 😡😡😡😡

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  1. Case filed

    System · 13 Oct 2026, 4:46 pm

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