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Guest reported dissatisfaction at check-in over road guidance, hotel policy forms, and payment request at Radisson hotel

Unknown companyPC-2026-02021OtherAnonymous ·
Guest Name:- Mr. Rajesh Raghavan #433 C/in:- 12.10.26 C/out:- 13.10.26 Member:- Premium Source:- APPSMEDIA - EPIC At 14:30 hrs, the guest approached the reception for check-in and expressed dissatisfaction with the road conditions and the lack of proper guidance on the route to reach the hotel. During the check-in formalities, the guest was unhappy with the non-smoking policy form and room-cleaning consent form. The guest took photographs of the registration card and mentioned that they had never encountered such policies at any other Radisson hotel. The guest also expressed their intention to post about the matter on social media. Additionally, the guest was upset when requested to make the payment during check-in. Considering the guest's dissatisfaction and to ensure a smooth stay, the room key was issued for a one-night stay HWEC all areas.

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  1. Case filed

    System · 13 Oct 2026, 5:12 pm

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