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Complaint about delayed dispatch and inconsistent customer service after payment for PowerMax TDA 230 treadmill

Unknown companyPC-2026-02039OtherAnonymous ·
Sanjay Goyal Powermax Fitness India Pvt. Ltd. Sanjay Goyal I booked a PowerMax TDA 230 treadmill on 18th September 2026 and made the payment, expecting normal and timely delivery. Unfortunately, till date, the product has not been dispatched. What is even more disappointing is the way the matter has been handled by the customer service team. I have received different explanations on different occasions—sometimes being told that the product is defective, sometimes that fresh stock would arrive on a particular date, and at other times receiving no response at all. The promised dates keep changing, but there is still no clear resolution. My simple question is: If the product was not actually available for supply, why was the order accepted and payment taken from the customer? A customer’s hard-earned money should not be held for weeks while the customer is repeatedly given vague assurances. Now I have been asking to accept a refund. which alone does not adequately address the inconvenience, delay, loss of opportunity and the time during which my money has remained blocked. My clear expectation is either: Immediate delivery of the TDA 230 originally ordered; or Delivery of the TDA 230M as compensation, without any additional cost. I sincerely hope PowerMax Fitness takes this complaint seriously, provides a clear explanation, and resolves the matter immediately #Customer Service #PowerMaxFitness #Consumer Grievance

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  1. Case filed

    System · 13 Oct 2026, 8:18 pm

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