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Easypaisa app complaint over Rs. 22,000 mistaken transfer and lack of timely support response

Unknown companyPC-2026-02029OtherAnonymous ·
A Small Mistake, Rs. 22,000 Lost, and No Proper Response from easypaisa digital bank app. On 18 September, I mistakenly transferred Rs. 22,000 from my Easypaisa account (Anwar Ali - ****** - CNIC - ) { complaint ID: 18260446 } because I entered one digit incorrectly. I understand that mistakes can happen. However, what matters most is how a financial service provider responds when a customer needs help. I immediately contacted the Easypaisa support team and lodged a complaint. I received one response initially, but since then, I have received no meaningful update or resolution regarding my complaint. What makes this experience even more frustrating is that: - There appears to be no straightforward option in the app to request a reversal of a mistaken transaction. - The support system does not provide timely assistance when customers face urgent financial issues. - Despite raising a complaint, I am still waiting for a proper response and a clear explanation of the next steps. Rs. 22,000 is not a small amount for everyone. For many people, it represents hard-earned money that they cannot afford to lose because of a single typing mistake. I am not suggesting that every mistaken transaction can automatically be reversed. However, customers deserve timely support, transparent complaint handling, and clear guidance on what can be done to recover their money. My questions to Easypaisa are simple:Why is there no clear, accessible process for reporting and resolving mistaken transfers? Why should a customer have to wait without meaningful updates after lodging a complaint?What steps can Easypaisa take to improve customer protection and make its support system more responsive? I request Easypaisas management and customer support team to review my complaint, investigate this transaction, and guide me through the process of recovering my money, if possible. A digital financial service should not only make sending money easy; it should also provide reliable

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  1. Case filed

    System · 13 Oct 2026, 5:16 pm

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