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Complaint about rude cashier behavior and poor manager response at V2 Retail Deoghar store over unbillable item

Unknown companyPC-2026-01942OtherAnonymous ·
Dear V2 Retail Ltd Management Team / Customer Support, I am writing this with deep anger and extreme disappointment regarding a highly unprofessional and humiliating incident I experienced today at your Deoghar, Jharkhand store (VIP Chowk, Court Road). The toxic attitude of your cashier and the absolute incompetence of your store manager have completely destroyed my trust in your brand. Incident Details: • Store Location: V2 Retail, VIP Chowk, Court Road, Deoghar, Jharkhand • Accused Cashier: Vishal • Store Manager: Sanjay(******) What Happened: I selected some items and went to the billing counter. The cashier, Vishal, abruptly stopped the billing, stating that one of the items did not have a barcode/tag and therefore could not be billed. I very politely asked him a logical question: "If an item cannot be billed, why is it kept on the customer display floor in the first place?" Instead of handling the query professionally, Vishal became extremely rude, aggressive, and yelled at me, saying, "This is not my job." When I requested him to call the Store Manager to resolve the issue, his behavior crossed all boundaries of decency. He arrogantly replied, "The manager's number is written outside the store. Go find it, call him yourself, and invite him here." When I insisted that it is his duty as a billing executive to page or call the manager to the counter, he misbehaved further, saying, "It is not my job. I will not call anyone. Do whatever you want to do." Failure of Management: Seeing the commotion, another team member finally called the Store Manager, Sanjay. Shockingly, instead of reprimanding the cashier for his atrocious misbehavior, the manager actively started defending Vishal's rude actions. Neither the cashier nor the store manager offered a single word of apology for the humiliation caused to me. Even after the manager arrived, the cashier continued showing an arrogant attitude and completely ignored the situation. The manager took absolutely no d

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  1. Case filed

    System · 13 Oct 2026, 12:32 pm

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