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Motorcycle repaired with putty instead of replacement and unresponsive Go Digit claim support

Go Digit General InsurancePC-2026-03051Insurance ClaimsAnonymous ·
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Is a customer's life worth less than the cost of a motorcycle part? And is this the reality of @Go Digit General Insurance’s "seamless" customer service? Despite having a premium 'Zero Depreciation' policy, Go Digit is forcing a lethal "putty repair" on a completely broken steering column (Fork-T) and Fuel Tank of my Royal Enfield. Repairing a critical structural chassis part with putty is illegal and a severe road safety hazard that could lead to a fatal crash. When I raised my voice against this unethical practice, I was pushed into a harassment loop: The Surveyor is completely unresponsive and ignoring all communication. Customer Care is making fake "server issue" excuses and blindly asking me to "email the grievance team." The Grievance Team has gone completely silent with ZERO replies to my urgent emails. Is this the standard of safety and claim settlement at Go Digit? Denying a necessary replacement to save minor claim costs while risking the rider's life, and then harassing the customer with a broken support system. I have already escalated this to the authorities: IRDAI Bima Bharosa Token: 10-26-030074 Go Digit Grievance: DGR-140287 Claim No: ****** I urge the senior leadership at Go Digit to look into these dangerous practices and terrible support immediately before I move to the Consumer Court. #KameshGoyal #JasleenKohli Go Digit General Insurance e @IRDAI Ministry Of Shipping, Road Transport And Highways s - India #CustomerSafety #Insurance #GoDigit #ConsumerRights #IRDAI #RoadSafety #RoyalEnfield #Jasleenkohli #Kameshgoyal

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  1. Case filed

    System · 29 Oct 2026, 5:40 am

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