Panchaayat
OpenComplaint

Digit Insurance - Rejection of Motor Headlamp Claim Without Justification and Unprofessional Surveyor Conduct

Go Digit General InsurancePC-2026-02334Insurance ClaimsAnonymous ·
Is This How a Customer Is Expected to Get an Insurance Claim Approved?nnA new and deeply disturbing statement has reportedly come to light through my service advisor: if I beg the surveyor, he may be able to do something about my claim.nnIs this really the level of customer service a policyholder should expect from Digit Insurance?nnI purchased motor insurance expecting fair treatment and support when an accident occurred. Instead, my genuine concerns about the rejection of both headlamp claims have been met with repeated template responses, without sharing the detailed technical justification I have requested.nnNow, hearing that I may need to beg for a fair assessment raises serious concerns about transparency, accountability and the claims-handling process.nnInsurance is a contractual right—not a favour that customers should have to beg for.nnI request Ms. Jasleen Kohli, MD & CEO, Digit Insurance, to intervene and ensure an impartial review of my claim, supported by a clear technical explanation and the relevant assessment documents.

Reference details

Claim Type
***************

Source links

History

  1. Case filed

    System · 18 Oct 2026, 8:14 am

Comments (0)

    Log in to comment or upvote.