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Star Health Insurance - ICU Patient Claim Rejected Repeatedly at SUM Ultimate Medicare Despite Treating Doctors Clarifications

Star Health InsurancePC-2026-02543Insurance ClaimsAnonymous ·
SHAMEFUL CLAIM HANDLING BY STAR HEALTH INSURANCE! My mother, Mrs. Gita Patra (51 years), has been admitted to SUM Ultimate Medicare since 11 October 2026 and shifted to ICU on 12 October 2026. Despite the treating doctors repeated clarifications and written medical justification, Star Health has refused to reconsider her rejected claim. Claim Intimation No.: CIR/2027/619002/1170270n Instead of conducting a proper medical assessment, your company has issued another rejection citing earlier rejection stands. The treating doctor has even challenged the competence of your staff to assess the case and invited them to visit the hospital, examine the patient and verify the medical records personally. Yet, where are your medical verification, accountability and logical justification? The conduct of the Angul branch officials, Mr. Patitapaban Garnaik (Branch Manager) Angul branch and Mr. Akhil Tripathy (Manager)Angul branch , has been deeply disappointing, with no meaningful support during this medical crisis. This is unacceptable, insensitive and a serious failure of customer service when a patient is fighting for her health in the ICU. I DEMAND that Star Health senior medical and claims authorities immediately visit or independently medically review the case, examine the complete hospital records, and provide a clear, evidence-based and medically justified reason for rejecting the claim. Stop issuing routine rejections without addressing the treating doctors explanations. A health insurance company must stand by its policyholders during a medical emergency—not add to their suffering. Escalate this case immediately and provide a fair resolution. #starhealth #healthinsurance #bimalokapal #IRDAI #grostarhealth

Reference details

Claim Intimation Number
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Patient Details
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Hospital
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Branch Officers Named
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  1. Case filed

    System · 20 Oct 2026, 7:34 am

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