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IDFC FIRST Bank failed to credit a ₹47,000 Google Pay deposit marked successful, with no resolution after 24 hours

IDFC FIRST BankPC-2026-03309Banking & LoansAnonymous ·
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Disappointing First Banking Experience with IDFC FIRST Bank – ₹47,000 Deposit Still Missing! I recently opened a savings account with IDFC FIRST Bank on 2 November 2026 at approximately 12:10am , expecting a smooth and hassle-free banking experience. Unfortunately, my very first experience has been extremely disappointing. Here is what happened: * I opened my savings account and deposited ₹5,000, which was successfully credited. * A few minutes later, I deposited another ₹47,000 through the Google Pay deposit funds option. * The transaction was marked Successful, and I received a transaction receipt/reference number. * However, the ₹47,000 has still not been credited to my IDFC FIRST Bank account. I immediately contacted customer support and raised a complaint. I was assured that the issue would be resolved within 24 hours. Unfortunately, that commitment has passed, and I have received no further update or resolution. My concern is not just about the ₹47,000. It is also about the lack of ownership, transparency and communication when a customer’s money is involved. This issue is now affecting my family’s banking arrangements. We are planning to shift our banking relationship from Axis Bank to IDFC FIRST Bank and update the ACH mandate for our existing car loan EMI. However, with this unresolved transaction, we are unable to proceed confidently. I request IDFC FIRST Bank’s management and grievance redressal team to intervene immediately. I expect the following: 1. Immediate tracing of the ₹47,000 transaction. 2. Confirmation of where the funds are currently held. 3. Credit of the amount to my savings account or a refund to the source account. 4. A proper explanation for the delay. 5. A clear and committed resolution timeline. A new customer’s first experience should build trust, not create uncertainty about the safety and accessibility of their money. IDFC FIRST Bank, please look into this matter urgently. I am looking for a resolution, not another 24-hour assurance. Request ID: ****** #IDFCFIRSTBank #CustomerExperience #Banking #DigitalPayments #GooglePay #CustomerService #BankingIssues ​ ​

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  1. Case filed

    Filer · 3 Nov 2026, 6:50 pm

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