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IDFC FIRST Bank - Credit Card Dispatched to Wrong City (Bengaluru instead of Mumbai), Charges Levied & Unresponsive Relationship Manager

IDFC FIRST BankPC-2026-02526Banking & LoansAnonymous ·
Poor Customer Service and Zero Accountability at IDFC FIRST Bank ! I am extremely disappointed with the way IDFC FIRST Bank is handling my credit card application and delivery. I specifically requested my card to be delivered to my Mumbai address, yet the bank has sent it to an address in Bengaluru, where I have never lived. How can a bank deliver a financial product to a completely irrelevant address when the customer has clearly provided the correct address? To make matters worse, the bank has already generated charges for the card, even though I have not received it yet. The situation is even more frustrating because my Relationship Manager, Yash Chavan, is not responding to my calls. Meanwhile, my attempts to seek assistance are being routed to other managers, who appear willing to help resolve the issue. Why should a customer have to repeatedly chase multiple people to get a basic service corrected? IDFC FIRST Bank , who will take responsibility for this mess? Customers should not have to run from one representative to another to receive a service they have requested and are being charged for. Reserve Bank of India (RBI) #IDFCFIRSTBank #Banking #CustomerService #Accountability #CreditCard

Reference details

Requested Delivery Address
***************
Incorrect Delivery Address
***************
Relationship Manager
***************
Issue Type
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History

  1. Case filed

    System · 19 Oct 2026, 5:30 pm

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