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HDFC Bank technical glitch left IRCTC train ticket refund unpaid for weeks after cancellation on 12 October

HDFC BankPC-2026-03220Banking & LoansAnonymous ·
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IRCTC IRCTC OFFICIAL Dear IRCTC, Is This How Customer Grievances Are Handled? I cancelled my train ticket on 12th October, and even after several weeks, I am still waiting for my refund to be credited to my source account. After contacting IRCTC customer support multiple times, the only response I have received is that there is some technical glitch with HDFC Bank and that the refund will be credited soon. But my question is simple: Why should a customer suffer because of a technical issue between IRCTC and HDFC Bank? I booked the ticket, made the payment, and successfully cancelled it. I have fulfilled my responsibility as a customer. Why should I now spend my time following up repeatedly for my own money? Customers should not have to bear the consequences of internal coordination issues between organisations. A customer deserves transparency, accountability, and timely service — not indefinite assurances. I hope the concerned team takes this matter seriously and resolves it at the earliest. IRCTC, please look into this matter. #IRCTC #CustomerExperience #CustomerService #Accountability #IndianRailways #RefundDelay

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  1. Case filed

    Filer · 3 Nov 2026, 7:55 am

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