Panchaayat
OpenComplaint

HDFC Bank froze business accounts without notice and kept funds on hold, double-counted, for over 90 days despite repeated escalations

HDFC BankPC-2026-03221Banking & LoansAnonymous ·
0 views0 subscribers0 comments0 shares
Probably the strongest contender for the worst banking service experience would be HDFC Bank . We maintain account for our firm and our experience over the past few months has been nothing short of frustrating. One fine day, shortly after receiving a payment from a client in our account, we discovered that both our accounts had been frozen without any prior intimation. It took nearly a week of visiting the branch almost daily before the accounts were finally operational again. However, the amount placed on hold remains unresolved even after more than three months of continuous follow-ups, which is has discrepancy in itself as one amount has been placed on hold two times with same transaction id which ends up being more than disputed amount. How are we as a business supposed to ask a client from where is he getting the money and then paying us via UPI and our current account's funds are out on hold.Throughout this period, all we have received are repetitive, automated responses of 'We are working on it' without any meaningful update or a clear timeline for resolution. Every time we visit the branch, we are told that the matter can only be handled by the head office in Mumbai. This raises a rather simple question, if the branch is not equipped to resolve customer grievances and every matter has to be escalated to the head office, what exactly are bank officials doing sitting up there? Things become even more concerning when despite innumerable email exchanges, completion of CDD and EDD procedures, submission of the sales invoice supporting the transaction, and even escalation through CPGRAMS, we have failed to receive a satisfactory resolution. Everytime we raise concern, without our permission or feedback our queries are closed and even they cross the limit when reference number of today gets resolved two days earlier. Does that make any sense at all about the seriousness of working ethics by a financial institution. There have been multiple inconsistencies in the bank's end. Despite repeatedly seeking clarification, we continue to receive neither a satisfactory explanation nor a definitive resolution. We have now reached a point where we simply wish to discontinue our banking relationship with HDFC Bank.Yet, even this decision is complicated by the unresolved hold on our funds and the lack of clarity surrounding the matter. All we are asking for is timely resolution. All the grievance redressal mails don't even respond. At one place government speaks up for businesses and here come these banks which don't even bother about resolving the issue after more than 90 days of daily reminders. We think regulatory authorities Reserve Bank of India (RBI), Ministry Of Home Affairs (mha), GOI and other concerned departments must take action so it doesn't happen to others.

Source links

History

  1. Case filed

    Filer · 3 Nov 2026, 7:56 am

Comments (0)

    Log in to comment or upvote.

    More complaints about HDFC Bank

    HDFC BankPC-2026-03222·

    HDFC Bank failed to update Insta Loan closure after foreclosure charges were paid, with the outstanding amount and GST still showing after 3 days and 4 calls

    Public Complaint Against HDFC Bank – Insta Loan Closure Not Updated Despite Repeated Follow-ups | Ref. No. ****** Dear @HDFC Bank, I am extremely disappointed with the handling of my HDFC Bank credit card Insta Loan closure. I closed all my

    OpenComplaint00
    0
    HDFC BankPC-2026-03220·

    HDFC Bank technical glitch left IRCTC train ticket refund unpaid for weeks after cancellation on 12 October

    IRCTC IRCTC OFFICIAL Dear IRCTC, Is This How Customer Grievances Are Handled? I cancelled my train ticket on 12th October, and even after several weeks, I am still waiting for my refund to be credited to my source account. After contacting

    OpenComplaint00
    0
    HDFC BankPC-2026-03219·

    Money debited from HDFC credit card for Myntra order that was never placed, no refund after support closed the issue

    Myntra – Is this how you treat customers after taking their money? I am extremely disappointed with the experience I have had with Myntra. On 2 November 2026, my money was debited from my HDFC Bank credit card for a Myntra transaction. I re

    OpenComplaint10
    0
    HDFC BankPC-2026-03218·

    HDFC Bank mis-sold Tata Neu card with false promise of ₹2,00,000 limit; refused after activation

    Misleading Sales Practices by HDFC Bank Credit Card Representatives I am raising a serious complaint regarding mis-selling of an HDFC Bank Tata Neu Credit Card. On 22 Oct 2026, an HDFC representative promised an initial trial limit of ₹5,00

    OpenComplaint10
    0
    HDFC BankPC-2026-03217·

    HDFC Bank advertised SmartEMI at 0.99% per month but charged 2.13% for 6 EMIs, then denied sending the offer

    Dear HDFC Bank , How Many Times Do You Need to Send Me the Same Offer Before You Acknowledge It? Honestly, I am running out of patience with the way HDFC Bank is handling my SmartEMI complaint. Let me explain what happened. HDFC Bank has re

    OpenComplaint10
    0

    All HDFC Bank complaints, customer care & support →