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HDFC Bank failed to update Insta Loan closure after foreclosure charges were paid, with the outstanding amount and GST still showing after 3 days and 4 calls

HDFC BankPC-2026-03222Banking & LoansAnonymous ·
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Public Complaint Against HDFC Bank – Insta Loan Closure Not Updated Despite Repeated Follow-ups | Ref. No. ****** Dear @HDFC Bank, I am extremely disappointed with the handling of my HDFC Bank credit card Insta Loan closure. I closed all my Insta Loans three days ago after paying the applicable foreclosure charges. However, the outstanding amount is still reflecting in my account, and GST is also continuing to appear. What is even more frustrating is that I have spoken to your customer care team at least four times regarding this issue. For the last three consecutive days, I have repeatedly been assured that the issue would be resolved within 24–48 hours. Despite these assurances, there has been no resolution so far. Today, a service reference number was finally generated: ******. However, simply generating a reference number is not a resolution. I expect concrete action and a clear explanation from the bank. I request HDFC Bank’s senior management and Credit Card Grievance Redressal Team to intervene urgently and: 1. Confirm the closure of all my Insta Loans with the correct effective closure date. 2. Investigate why the outstanding amount is still reflecting despite payment of the foreclosure charges. 3. Verify and reverse any incorrect GST or other charges, wherever applicable. 4. Ensure that no further incorrect interest, GST or charges accrue due to this unresolved issue. 5. Provide a written resolution against Reference No. ******, along with an itemised explanation of any remaining amount. It is unacceptable for a customer to contact customer care repeatedly and receive the same 24–48-hour assurance every day without a resolution. Customers deserve transparency, accountability and timely service, especially after fulfilling their payment obligations. HDFC Bank, please stop repeating the same assurances and resolve this issue on priority. I expect a clear written response and confirmation of the necessary corrections. #HDFCBank #CustomerService #CreditCard #BankingGrievance #CustomerExperience ​ ​ ​ ​

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  1. Case filed

    Filer · 3 Nov 2026, 7:57 am

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