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Driver Harassment and Unresponsive AI Support on Rapido

RapidoPC-2026-01096Food Delivery & Ride-hailingAnonymous ·
Rapido, this is extremely disappointing. Your service experience today has been nothing short of pathetic. A Rapido driver is verbally abusing me over a call, and despite repeatedly trying to get help, your Al bot keeps saying, "Connecting you to an agent." But I've still not been connected to a human agent. When a customer is facing harassment or verbal abuse from a driver, the least expected from a platform is immediate and accessible customer support. An Al bot repeatedly looping the same response is not support. This is not just about a bad ride experience-it is about customer safety and accountability.

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  1. Case filed

    Filer · 6 Oct 2026, 7:43 am

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