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Ola Electric - 1-Month Unresolved Motor Issue, Vehicle Custody Damage (Handle Lock) & Unprofessional Staff

Ola ElectricPC-2026-02709AutomobilesAnonymous ·
Disappointed with Ola Electrics Repeated Service Issues and Poor Customer Supportn I am extremely disappointed with the service experience I have had with Ola Electric. My scooter has been facing repeated issues month after month, causing me significant inconvenience. It has now been almost one month since my scooter developed a motor issue and was left at the Ola Electric service centre, but I have still not received a proper update or resolution. To make matters worse, I have noticed that my scooters handle lock has also been damaged. I want to know how this damage occurred and who will take responsibility for it. The behaviour of the service centre staff has also been disappointing and unprofessional. They are not answering my calls, providing proper updates about my vehicle, or giving me a clear timeline for when my scooter will be repaired and ready for delivery. As a customer, I deserve proper communication, professional behaviour, and a timely resolution. Keeping a vehicle at the service centre for nearly a month without clear updates or a resolution is unacceptable. I request Ola Electric to: 1. Investigate the recurring motor issue and provide a permanent solution. 2. Explain how the handle lock was damaged and take responsibility if the damage occurred while the scooter was in the service centres custody. 3. Provide a clear update on the repair status and expected delivery date. 4. Improve the customer service experience and ensure professional communication. I hope the Ola Electric team takes this complaint seriously and resolves the matter as soon as possible. If I do not receive a satisfactory response, I will consider escalating the matter through the appropriate consumer grievance channels. Ola Electric, please look into this issue and provide a proper resolution without further delay. #OlaElectric #CustomerExperience #CustomerService #ConsumerRights #ElectricVehicles

Reference details

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Core Ground Issue
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  1. Case filed

    System · 22 Oct 2026, 11:55 am

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