Panchaayat
OpenComplaint

Subject: Escalation: Unacceptable Staff Conduct at Hesarghatta Branch and Clarification on Vehicle Accountability – [Your Vehicle Registration Number / Job Card Number]

Ola ElectricPC-2026-02714Automobilesbharath sharma ·
Dear Management Team, I am writing to formally log a serious complaint regarding an unacceptable interaction I had with a staff member at your Hesarghatta sales/service centre on [Date of Visit/Call] at approximately [Time]. During my interaction regarding [briefly state your original issue, e.g., vehicle breakdown / delayed servicing / component defect], your representative, [Staff Name, if known, or physical description], explicitly stated to me that if a complaint is raised, "customers, the government, or the judiciary system cannot do anything." This dismissive statement is a blatant disregard for Indian consumer rights protection laws and basic customer service accountability. Implying that your organisation operates above consumer protection frameworks or the legal system is deeply concerning. Consequently, I request immediate clarity from your corporate team on the following matters: 1. Staff Accountability and Disciplinary Action: What specific protocols do you have in place to address such severe misconduct by your ground staff? Will this individual be held accountable for misrepresenting your company policy and disrespecting statutory legal systems? 2. Vehicle Accountability & Quality Standards: I require clear, written assurance regarding the handling, safety, and operational standards of the vehicles kept at your Hesarghatta centre. What measures ensure that customer vehicles are not being neglected or mishandled under this dismissive service attitude? Please treat this email as a formal pre-escalation notice. I expect a detailed response addressing these points and a concrete resolution plan for my vehicle's pending issues within [Number of days, e.g., 3 days] working days. If this matter is not addressed adequately, I will have no option but to escalate this case to the National Consumer Disputes Redressal Commission (NCDRC) and relevant transport authorities. I look forward to your prompt response. Sincerely, [Your Full Name]

Reference details

Mobile number
***************

History

  1. Case filed

    Filer · 22 Oct 2026, 12:47 pm

Comments (0)

    Log in to comment or upvote.

    More complaints about Ola Electric

    Ola ElectricPC-2026-02710·

    Ola Electric - Chronic Spare Parts Shortage, Service Center Unaccountability & Workshop Backlog (KA50EL1441)

    Ola ElectricnOLAEV_SupportnOlanBhavish Aggarwaln Dear Ola Support Team, I am writing to formally log a grievance regarding the pathetic state of maintenance, lack of accountability, and chronic unavailability of spare parts across your ser

    OpenComplaint0
    0
    Ola ElectricPC-2026-02709·

    Ola Electric - 1-Month Unresolved Motor Issue, Vehicle Custody Damage (Handle Lock) & Unprofessional Staff

    Disappointed with Ola Electrics Repeated Service Issues and Poor Customer Supportn I am extremely disappointed with the service experience I have had with Ola Electric. My scooter has been facing repeated issues month after month, causing m

    OpenComplaint0
    0
    Ola ElectricPC-2026-02708·

    Ola Electric - Repeat Vehicle Shutdown Issue & Poor Showroom Support for Ola S1 Pro Gen 1 (TN73AH0011)

    To Ola Electric Bhavish AggarwalnSubject: URGENT: Repeat Vehicle Shutdown Issue & Poor Showroom Support – Registration No: TN73AH0011 (Ola S1 Pro Gen 1) To: Ola Electric Customer Care / Support TeamnDear Ola Electric Support Team, I am writ

    OpenComplaint0
    0
    Ola ElectricPC-2026-02702·

    Urgent Attention Required: Pending Refund for OLA SHAKTI Order OCT-******-BGJ178

    It has been 17 days since the order cancellation was initiated on October 4, 2026, yet the refund has not been credited to my bank account. Key Details: Reservation Date: October 20, 2025 Order ID: OCT-******-BGJ178 Product: OLA Shakti Canc

    OpenComplaint0
    0
    Ola ElectricPC-2026-02699·

    Ola Electric - Pending Refund for Cancelled OLA Shakti Order (17+ Days Overdue Despite Complete Documentation)

    OLAEV_Support Ola Electric Bhavish Aggarwal: Urgent Attention Required: Pending Refund for OLA SHAKTI Order OCT-******-BGJ178nIt has been 17 days since the order cancellation was initiated on October 4, 2026, yet the refund has not been cre

    OpenComplaint0
    0

    All Ola Electric complaints, customer care & support →